Terms of Service

Acceptance

By accessing the Definitiv website or booking any service with us, you agree to be bound by these Terms of Service. If you do not agree, you should not use the website or book our services.

Our services

Definitiv offers IV therapy, blood tests, diagnostics, and personalised wellness programmes, including home visit services across London and clinic appointments where available.

All service descriptions, prices, ingredients, turnaround times, and availability shown on the website are subject to change at any time before booking confirmation.

Eligibility

You must be at least 18 years old to book services unless we expressly agree otherwise and all required consents and clinical safeguards are in place.

You are responsible for ensuring that any information you provide to us is accurate, complete, and kept up to date.

Booking and confirmation

Bookings may be made online, by phone, or through any approved booking channel we make available. A booking request is not final until confirmed by us.

For home visits in particular, our team may contact you to confirm details before the appointment is accepted and scheduled.

Clinical suitability

All services are subject to clinical suitability and professional judgment. A requested treatment, test, or programme may be declined, changed, postponed, or replaced if our clinicians decide it is not appropriate or safe.

Booking a service does not guarantee that a specific treatment will be administered.

Home visits

If you book a home or office visit, you must provide accurate address details and ensure a safe, suitable, and accessible environment for the appointment.

We may refuse or discontinue a visit where the environment is unsafe, inappropriate, misleadingly described, or outside our operational coverage area.

Pricing and payment

All prices are shown in pounds sterling unless stated otherwise. Prices may change at any time before booking confirmation.

Payment terms, deposits, cancellation fees, and refund rules should be read together with any specific booking or checkout terms presented at the time of purchase.

Cancellations and rescheduling

If you need to cancel or reschedule, you must contact us using the contact details provided on the website. Refunds, credits, or rescheduling rights may depend on how much notice you provide and whether any clinical, travel, or preparation costs have already been incurred.

Website content

We aim to keep the website accurate and up to date, but all content is provided for general information only and may be amended, withdrawn, or corrected without notice.

Intellectual property

All text, branding, design, graphics, logos, layout, and original content on the Definitiv website are owned by or licensed to us and may not be copied, reproduced, distributed, or reused without permission except as allowed by law.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or death or personal injury caused by negligence.

Subject to that, we exclude liability to the fullest extent permitted by law for indirect or consequential loss, website interruptions, or reliance on general website content without personalised clinical advice.

Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction unless mandatory law states otherwise.